Refund policy

Refund & Return Policy

Last updated: September 10, 2026

At Trimora, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to help with eligible returns and refunds.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging.
Include all original accessories and materials.
Not show signs of damage caused by the customer.

Beauty & Cosmetic Products

For health and hygiene reasons, cosmetic and beauty products that have been opened, used, or tested cannot be returned, unless the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.

We may request photographs or other information to verify the issue.

If your claim is approved, we will offer an appropriate resolution, which may include a replacement or a full refund.

Return Shipping

For returns due to a change of mind, the customer is responsible for the return shipping costs.

If the item is damaged, defective, or incorrectly shipped, Trimora will cover the applicable return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Non-Returnable Items

The following items cannot be returned:

Opened or used cosmetics and beauty products.
Products that have been damaged after delivery due to customer use.
Gift cards.
Items marked as final sale.
Products that do not meet the return conditions described above.

How to Request a Return

To request a return, please contact us at:

Email: jcutillas97@icloud.com

Please include your order number, the product you wish to return, and the reason for the return.

Do not send any products back before receiving return instructions from our customer service team.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to cancel it. In that case, you may need to follow our standard return procedure.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us at: